Face Express

All Nippon Airways (ANA), Japan’s largest and 5-Star airline for eight consecutive years, has just started to use Face Express, an innovative facial recognition technology, to improve the customer experience and streamline the boarding process.

Part of ANA’s initiative to offer additional contactless services, the new check-in procedure has been introduced on international flights departing from Narita International Airport, available at Terminal 1, South Wing, boarding gates 51-57A.

All Nippon Airways
[Photo courtesy of All Nippon Airways]

The first flight to feature Face Express took place from Tokyo Narita (NRT) to Mexico City (MEX) earlier this week. ANA is currently looking to expand the list of eligible flights in the future, with launch plans for Tokyo Haneda Airport.

“Over the past year, ANA has taken a number of steps to implement health and safety initiatives that increase convenience for passengers,” said Masaki Yokai, Senior Vice President overseeing the Operations Support Center at ANA. “As we continue looking for new ways to improve the passenger experience, Face Express serves as a template for how we can harness the power of the latest innovative technology to help passengers travel safely.”

Face Express

To use Face Express, passengers register photos at Narita Airport’s automatic baggage check-in machines, allowing them to pass through the security check and the boarding gates without presenting their tickets.

All Nippon Airways
[Photo courtesy of All Nippon Airways]

Face Express is the latest component of ANA Care Promise, the airline’s commitment to streamlining travel while improving passenger safety.

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